From roles in hospitality, retail, events & care to CFS Policy Review
I’m a single mum and great at multi-tasking and getting the job done. I’ve had a varied career path, often working two jobs so I could give my children the things they needed. I can turn my mind (and my hands) to anything and do it well because I know that nothing is impossible. I have a good understanding and experience of people with additional needs and I even qualified as a pole fitness instructor and fostered a new born baby along the way.
I’ve loved every job I’ve ever had. I believe that if you don’t love what you do, or you get to the point of not caring, then it’s time to move on. Otherwise, what’s your motivation to get up each day?
I’m a Policy Analyst in Counter Fraud Services
In this role I help our customers. I check customers’ policies have full disclosure and correct any details that aren’t right. This means I make sure customers are covered in the event of an accident and prevent fraud at the same time.
This is such a varied role with many different tasks including customer contact, responding to emails, dealing with complaints and validating documents. You need empathy, understanding and an eye for detail. This is a customer-based role. It’s very admin heavy but I love that.
I like everything: the tasks, the people and the atmosphere
The biggest thing I love is that quality and people, not only the customers but the colleagues too, are at the forefront of everything that happens.
I love the way the whole team supports each other. I enjoy the tasks, the balance you get from working from home and the office and the rapport I build with the customers. I love all the charity and volunteering opportunities.
Always look for the positives.
They often outweigh the negatives but get overlooked. Is a bad day really a bad day? Weigh it up and look for the positives. You’ll probably find it wasn’t so bad after all.
Everything!
I always give 100% in anything I do. That is just my nature. I’m very much all or nothing with no half measures. I’ve pulled off organising world championships, national and international events and overseen department projects and refits. I’ve also been involved in many charity events over the years which have been an experience and an honour. I feel lucky to have been involved in all these things and I am very proud of everything I’ve achieved.
The thing I’m most proud of is that I’ve always been happy in my work and supported my children. I’ve been a single mum for over 14 years and always had at least one full time job. I love the buzz of being busy and reaching the unreachable. Life for me has never been easy, but since my late teens I’ve always been happy. You need a good balanced mindset and to know that nothing is impossible. Work and life are what you make them. My nan always used to say you can’t wait until life’s not hard anymore before you decide to be happy.
