Insider profil

Technology and Data

Keen to receive questions about

Career DevelopmentCareer TipsEveryday LifeGeneralOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

Throughout my career I’ve been on a learning journey regarding how I communicate. When I first started out, I was very shy and found it difficult to communicate confidently. I’d be nervous sending an email to someone I’d never met and spend hours over-analysing the content to make sure it was ‘perfect’ before sending it. As I sent more and more emails, met more people, and put myself out there for presentations, I grew in confidence but I still had a lot to learn. I’d often go into the specifics of everything and give people information overload because I was worried about missing something important. I got a lot of feedback around this and was regularly asked to “keep it high-level”. I really had to work at this, and I needed to get help from peers, mentors, managers and external research to understand what this meant, when it mattered and how to be effective at a higher level of detail. With years of practice, I am now much better at communicating and that’s helped me progress into a leadership position. This is just one example of me learning a skill which I thought was impossible. If I can do it, so can you!
Read more advice

Career path

Data for Analytics Innovation Lead

First Central

From 07/2023 to 07/2023

Data Product Owner

First Central

From 09/2022 to 07/2023

Product Owner

Nationwide Building Society

From 05/2021 to 09/2022

Company

What do you like about your job and the company?

I work with Retail and Technical pricing most in my role as well as insight teams in areas like Claims and Fraud and Data Science. These teams try to solve difficult business problems to make sure we achieve the best results for our customers, whether that’s giving them a personalised and exceptional experience, calculating the perfect price of their insurance, protecting them from fraudsters or helping them navigate the often quite stressful time of making a claim. The best part of my job is working with these specialists to understand how we can look at the data differently to drive better outcomes. Is there data they haven’t considered? Could we create a dataset representing a new behaviour in our customers? Are there new techniques we can apply to old problems to get a different view? How can we outsmart fraudsters to guarantee our customers’ peace of mind? I love to help people, be creative and solve problems so this is my dream job where I get to do all three at once!

Greatest achievements

In 2022 I was nominated by my colleagues in three separate categories of the industry-wide Women in Tech Excellence Awards. I was so humbled by the nominations and kind words written by my colleagues who ranged from people who worked in my team through to senior leaders within the organisation. Being nominated was an achievement in itself and I was then even more surprised to hear that I’d made the shortlist for Hero of the Year alongside nine other incredibly talented women! I‘d always thought I was just doing my job, going about my day to day doing the best that I could. I had no idea I was even capable of inspiring others, let alone actually doing that today. It was a huge eye-opener moment for me, and I felt so proud to know I’d made such a difference to others. Since then, I’ve been more self-aware and actively look for opportunities to inspire young people in data, those starting out in their data journey and people who haven’t ever really thought about data as a career. I want others to know they can achieve anything if they put their mind to it!
Other insiders

Jemma R

Talent Manager

Top Insider Advice

I have rarely asked for or applied for promotions during my career, generally feeling I was happy where I was and not wanting loads more responsibility, especially since I lost my 21-month-old daughter in 2015. I wanted to come to work, enjoy it and then go home without any added pressures (plus I hate being interviewed!) I think I have naturally progressed and become involved in other things, specifically over the past 10 years. I’ve done it by working hard, being loyal and putting effort into everything I do. I’ve been lucky that my managers have always recognised my potential and pushed me to progress myself and my career. It’s definitely helped when working for the same company for a number of years! I could probably have progressed a bit quicker if I had pushed for it, but that’s not me and that’s ok. You don’t have to be pushy to get where you want to be; it might just take a little longer.

Marco D

Operational Excellence Deployment Manager

Top Insider Advice

I am a strong believer that opportunities are there for people if they have the work ethic and desire to seek them out. Having not gone to university, I chose to get my foot in the door of a company and seek out opportunities for careers once I was there. My advice is to research various roles within a company and find a few that interest you. Reach out to colleagues who do that role and find out what skills and experience are required and put yourself forward for opportunities to stretch yourself. Additionally, look for colleagues who are in senior roles and present themselves in a way that aligns with your values and ask them for advice!

Julia B

Senior Reward Analyst

Top Insider Advice

Don’t feel trapped within a certain career route. Think about the skills you have and see if you can use them in a different role. Find a company to work for that has an open, fair and equitable pay structure. If you need to take a step back and focus on your family that’s okay too. I’ve been able to return to a career at a later stage. Look for a company that invests in everyone regardless of their age/personal circumstances and will support your career post kids. Get as much work experience as possible, (and encourage your kids to get some too), and try different projects/experiences within your role so you have something for your CV.
Discussions with Alana R
What has been your experience of flexible working?
Monday, August 5, 2024
1 response
5 views
Hi, what do you think of the tech stack that is used at First Central ?
in Career Tips·Friday, November 29, 2024
1 response
8 views