Insider profil
Keen to receive questions about
Top Insider Advice
My career experience causes me to provide the following advice, which is relevant for opportunities here at First Central: • Build credibility by doing what you say you will • Team spirit trumps all • Seek to understand and don’t judge a book by its cover • Give people space; micro-management is a killer • Be relentless in seeking to understand yourself • Coaching and mentoring are transformational and are amazing gifts you can give to others • Take risks and be brave • Be human, be vulnerable, show emotion to make yourself accessible
Career path
Director of Data and Analytics
First Central Insurance and Technology Group
Started 08/2021 to PresentCompany
What do you like about your job and the company?
First Central has data front and centre in its business strategy on a page; it’s boldly declared in our definition of who we are, our purpose, and our mission which is an incredible opportunity for a data leader and their team. So, the ambition we have at First Central for data management and for creating value from it combined with a truly exceptional collaborative culture is an highly motivating environment to be in. One of the reasons I joined the business was that I wanted to work in an organisation that had a similar, ‘family-type’ feel as my previous company but one that had a more entrepreneurial, fast-paced edge to it. I have certainly found that here. Finally, because we chose to create our own insurance platform and adopted cloud technology early, the opportunities for generating rich event data and then embedding analytical models into customers’ journeys are huge. Again, this is a highly motivating element of the data ambitions of our business.
Greatest achievements
Having a modest academic achievement record and working inside a large organisation for most of my career had created an inherent feeling of imposter syndrome that caused me to doubt my own abilities and knowledge. Given the above, being invited to present at the flagship Data and Analytics event in the UK run by Gartner was a major sense of pride for me, particularly as it was on the topic of the innovative use of data harnessing leading edge approaches and technologies. Presenting to a room of a few thousand people was a huge step outside my comfort zone which gave me renewed confidence in my own abilities and convinced me the work I was leading was at the forefront of our industry.
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Jacob H
Performance Analyst
Top Insider Advice
Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!
Chris B
Customer Claims Manager
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
James D
Fraud Team Leader
Top Insider Advice
The army taught me a lot about personal values and it’s something I always look back to. Apply them into everything you do and you’ll go far. Make it clear where you want to get to in the future and take opportunities to learn and grow to get there. Always reach out to people as you never know where this will take you. Most importantly, do things outside your comfort zone regularly and what was previously daunting or hard will become easy!