Working on Home insurance is new to First Central and we are a small team within the company who are very focused and enthusiastic around what we want to achieve. I feel very lucky to work within a team of great people who love what they do and are focused on getting the best outcomes for both our customers and First Central.

The opportunity arose and I put myself forward – it felt like a bit of a leap, and I was nervous and second guessing myself, but I wanted to push myself into something new and ambitious. I had a small team, and we were really thrown in at the deep end, suddenly working in a large change project, which was also trying to implement agile methodology. It was a really challenging time as we had a number of deadlines to meet and there were a lot of stakeholders involved. I quickly saw that the key to success was to ensure that we really focused on our deliverables by creating ambitious but realistic plans that we stuck to. The team was small but had a variety of experience which we used well to plan and prioritise our output. We built our underwriting rules in record time and showed how quickly we could produce output within the organisation by embracing the agile methodology and focusing on one common goal.