Insider profil
Keen to receive questions about
Top Insider Advice
Often people have limitations set by others or sometimes even by themselves that stop them from progressing to that next level both in life and in their career. Self-belief is one of the key stepping stones to building confidence in yourself and your abilities. Imposter syndrome is something most people who enjoy varying levels of success have dealt with at some point or another in their careers. It is important to recognise that this can manifest in many forms, such as doubts about your skill level, not applying for that role even when you meet the requirements or generally not going for the things you want. Once you see that happening, you can start to take the necessary steps to overcome the negative self-talk. Start to engage with people who’ve achieved the type of career success you’re looking for. Surround yourself with positive people who encourage and believe in your success. Apply for that role! You never know what could happen
Career path
Head of Operational Excellence Development
First Central
Started 02/2023 to PresentOperational Excellence Deployment Manager
First Central
From 11/2021 to 01/2023Operational Excellence Delivery Lead
First Central
From 07/2018 to 10/2021Company
What do you like about your job and the company?
A big part of my role involves developing the maturity of key business capabilities. I love collaborating with people from across the business and seeing the evolution of their skills and capabilities aligned with ‘The First Central Way’. Possessing these skills and capabilities is a fundamental lever that will help all our people play a significant role in delivering our strategy. Getting to be a part of someone’s development journey and watching them become a role model for a Continuous Improvement and Growth Mindset is a major source of joy for me. That is why supporting the business and its people to grow and evolve gives me a great feeling of accomplishment.
Greatest achievements
Our approach to change and Continuous Improvement holds people and customers at the centre of everything we do. The success of Operational Excellence relies on communication and respect for people and, one of the best ways to demonstrate that respect, is to work directly with the people closest to the area of focus. Collaboration is key. This approach means that whenever we start an improvement initiative, we look to bring people on that change journey with us. Who better to show us how things really work and how processes could be improved than the people doing the work! This has allowed me to share OpEx skills and knowledge with individuals who have then taken that knowledge and applied it to progress into other roles across the business including roles within the Operational Excellence team. There is nothing better than seeing people who had little to no knowledge of Continuous Improvement and Lean Agile ways of working progressing into new roles and leading the charge in bringing others on that same improvement journey
Marco D
Operational Excellence Deployment Manager
Top Insider Advice
I am a strong believer that opportunities are there for people if they have the work ethic and desire to seek them out. Having not gone to university, I chose to get my foot in the door of a company and seek out opportunities for careers once I was there. My advice is to research various roles within a company and find a few that interest you. Reach out to colleagues who do that role and find out what skills and experience are required and put yourself forward for opportunities to stretch yourself. Additionally, look for colleagues who are in senior roles and present themselves in a way that aligns with your values and ask them for advice!
Lauren M
Top Insider Advice
If you’re applying for an Early Careers role such as a Graduate or Apprentice scheme, hiring managers won’t expect you to have a whole host of work experience to draw upon. They will, however, be looking to understand what kind of person you are, what skills you have, and what makes you tick! So don’t be afraid to talk about the sports team you play for or manage at the weekend, the examinations you’ve racked up for playing a musical instrument, your involvement in a community group or your passion for learning foreign languages!
Julia B
Senior Reward Analyst
Top Insider Advice
Don’t feel trapped within a certain career route. Think about the skills you have and see if you can use them in a different role. Find a company to work for that has an open, fair and equitable pay structure. If you need to take a step back and focus on your family that’s okay too. I’ve been able to return to a career at a later stage. Look for a company that invests in everyone regardless of their age/personal circumstances and will support your career post kids. Get as much work experience as possible, (and encourage your kids to get some too), and try different projects/experiences within your role so you have something for your CV.
