Our approach to change and Continuous Improvement holds people and customers at the centre of everything we do. The success of Operational Excellence relies on communication and respect for people and, one of the best ways to demonstrate that respect, is to work directly with the people closest to the area of focus. Collaboration is key. This approach means that whenever we start an improvement initiative, we look to bring people on that change journey with us. Who better to show us how things really work and how processes could be improved than the people doing the work! This has allowed me to share OpEx skills and knowledge with individuals who have then taken that knowledge and applied it to progress into other roles across the business including roles within the Operational Excellence team. There is nothing better than seeing people who had little to no knowledge of Continuous Improvement and Lean Agile ways of working progressing into new roles and leading the charge in bringing others on that same improvement journey