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Marco D.

Operational Excellence Deployment Manager

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Top Insider Advice

I am a strong believer that opportunities are there for people if they have the work ethic and desire to seek them out. Having not gone to university, I chose to get my foot in the door of a company and seek out opportunities for careers once I was there. My advice is to research various roles within a company and find a few that interest you. Reach out to colleagues who do that role and find out what skills and experience are required and put yourself forward for opportunities to stretch yourself. Additionally, look for colleagues who are in senior roles and present themselves in a way that aligns with your values and ask them for advice!

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Career path

Operational Excellence Deployment Manager

First Central

Started 04/2022 to Present

Head of Continuous Improvement Projects

University Hospitals Sussex NHS Foundation Trust

From 09/2018 to 03/2022

Continuous Improvement Manager

Hastings Direct

From 07/2016 to 08/2018

Company

What do you like about your job and the company?

Getting to work with colleagues across the organisation, helping them solve problems in their work that will benefit them and the customer. Seeing colleagues have a breakthrough in new thinking from training or working together on a problem is my biggest personal driver of accomplishment.

Greatest achievements

I am most proud of getting to do a job that I am extremely passionate about and really enjoy! As my career has progressed, I have worked with hundreds of people, helping them to develop and acquire new skills to make improvements for customers as well as making their work more enjoyable.

Other insiders

Parisa M

Risk & Compliance Governance Manager

Top Insider Advice

Whatever you’re good at, whether it be organisation or leadership or analytics, try your best to draw on those skills within your current role to really showcase what you do well. And not just in your role, look at other roles such as championing or volunteering to provide additional opportunities to really highlight what you are good at. This may then give you the chance to consider where you have improvements to make and think about how that can be achieved through shadowing, mentoring or further education / courses. There are so many opportunities at First Central to shine a light on our talents or improve our weaknesses. Take them!

Jemma R

Talent Manager

Top Insider Advice

I have rarely asked for or applied for promotions during my career, generally feeling I was happy where I was and not wanting loads more responsibility, especially since I lost my 21-month-old daughter in 2015. I wanted to come to work, enjoy it and then go home without any added pressures (plus I hate being interviewed!) I think I have naturally progressed and become involved in other things, specifically over the past 10 years. I’ve done it by working hard, being loyal and putting effort into everything I do. I’ve been lucky that my managers have always recognised my potential and pushed me to progress myself and my career. It’s definitely helped when working for the same company for a number of years! I could probably have progressed a bit quicker if I had pushed for it, but that’s not me and that’s ok. You don’t have to be pushy to get where you want to be; it might just take a little longer.

Alana R

Top Insider Advice

Throughout my career I’ve been on a learning journey regarding how I communicate. When I first started out, I was very shy and found it difficult to communicate confidently. I’d be nervous sending an email to someone I’d never met and spend hours over-analysing the content to make sure it was ‘perfect’ before sending it. As I sent more and more emails, met more people, and put myself out there for presentations, I grew in confidence but I still had a lot to learn. I’d often go into the specifics of everything and give people information overload because I was worried about missing something important. I got a lot of feedback around this and was regularly asked to “keep it high-level”. I really had to work at this, and I needed to get help from peers, mentors, managers and external research to understand what this meant, when it mattered and how to be effective at a higher level of detail. With years of practice, I am now much better at communicating and that’s helped me progress into a leadership position. This is just one example of me learning a skill which I thought was impossible. If I can do it, so can you!

Discussions with Marco D
What is the work-life balance like in your role?
in Career Tips·Thursday, March 23, 2023
Picture of Kerry
Picture of Ali
5 responses
191 views
How would you describe this company in 3 words?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views
What's the most rewarding project you've worked on?
in Career Tips·Tuesday, November 21, 2023
1 response
20 views
How do you manage your workload in your role?
in Career Tips·Tuesday, March 12, 2024
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2 responses
10 views
Why did you choose to work in this industry?
in Career Tips·Tuesday, May 7, 2024
1 response
16 views