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Marco D.

Operational Excellence Deployment Manager

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Top Insider Advice

I am a strong believer that opportunities are there for people if they have the work ethic and desire to seek them out. Having not gone to university, I chose to get my foot in the door of a company and seek out opportunities for careers once I was there. My advice is to research various roles within a company and find a few that interest you. Reach out to colleagues who do that role and find out what skills and experience are required and put yourself forward for opportunities to stretch yourself. Additionally, look for colleagues who are in senior roles and present themselves in a way that aligns with your values and ask them for advice!

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Career path

Operational Excellence Deployment Manager

First Central

Started 04/2022 to Present

Head of Continuous Improvement Projects

First Central

From 09/2018 to 03/2022

Continuous Improvement Manager

First Central

From 07/2016 to 08/2018

Company

What do you like about your job and the company?

Getting to work with colleagues across the organisation, helping them solve problems in their work that will benefit them and the customer. Seeing colleagues have a breakthrough in new thinking from training or working together on a problem is my biggest personal driver of accomplishment.

Greatest achievements

I am most proud of getting to do a job that I am extremely passionate about and really enjoy! As my career has progressed, I have worked with hundreds of people, helping them to develop and acquire new skills to make improvements for customers as well as making their work more enjoyable.

Other insiders

Ali C

Top Insider Advice

Volunteering in Employee Resource Groups (ERGs) and Climate / Social Rights Groups can be an excellent way to get exposure to ESG and set yourself up for future career opportunities. Not only does it give you a chance to learn more about the issues at hand and the various approaches being taken to tackle them, but it also allows you to develop key skills such as leadership, project management, and communication - all of which are highly valued in the ESG space. By getting involved in ERGs and social groups, you can gain a deeper understanding of the importance of diversity, equity, and inclusion, and how it intersects with ESG. You can also learn about the various ways in which companies are approaching sustainability, social responsibility, and governance, and gain valuable insights into how these approaches impact business performance and reputation. But perhaps most importantly, volunteering in ERGs and social groups is a great way to build connections and expand your network in the ESG space. By working alongside like-minded individuals who are passionate about creating a better world, you can forge relationships that may lead to future career opportunities or collaborations.

Chris B

Customer Claims Manager

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.

Julia B

Senior Reward Analyst

Top Insider Advice

Don’t feel trapped within a certain career route. Think about the skills you have and see if you can use them in a different role. Find a company to work for that has an open, fair and equitable pay structure. If you need to take a step back and focus on your family that’s okay too. I’ve been able to return to a career at a later stage. Look for a company that invests in everyone regardless of their age/personal circumstances and will support your career post kids. Get as much work experience as possible, (and encourage your kids to get some too), and try different projects/experiences within your role so you have something for your CV.

Discussions with Marco D
What is the work-life balance like in your role?
in Career Tips·Thursday, March 23, 2023
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5 responses
191 views
How would you describe this company in 3 words?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views
What's the most rewarding project you've worked on?
in Career Tips·Tuesday, November 21, 2023
1 response
20 views
How do you manage your workload in your role?
in Career Tips·Tuesday, March 12, 2024
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2 responses
10 views
Why did you choose to work in this industry?
in Career Tips·Tuesday, May 7, 2024
1 response
16 views