Insider profil
Customer and Operations
Keen to receive questions about
Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Read more adviceCareer path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
Aviva Insurance
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Other insiders
Jemma R
Talent Manager
Top Insider Advice
I have rarely asked for or applied for promotions during my career, generally feeling I was happy where I was and not wanting loads more responsibility, especially since I lost my 21-month-old daughter in 2015. I wanted to come to work, enjoy it and then go home without any added pressures (plus I hate being interviewed!) I think I have naturally progressed and become involved in other things, specifically over the past 10 years. I’ve done it by working hard, being loyal and putting effort into everything I do.
I’ve been lucky that my managers have always recognised my potential and pushed me to progress myself and my career. It’s definitely helped when working for the same company for a number of years! I could probably have progressed a bit quicker if I had pushed for it, but that’s not me and that’s ok. You don’t have to be pushy to get where you want to be; it might just take a little longer.
Becky H
Finance Change Lead
Top Insider Advice
Had I not taken on a secondment I don’t think I would have found a role that I’m able to excel in and enjoy. This was a change to what I was used to as I’d never been part of a project team before. There were ups and downs but through my willingness to learn and put in effort I have found my niche and even now I don’t stop learning and understanding processes I may not have had exposure to in the past.
Parisa M
Risk & Compliance Governance Manager
Top Insider Advice
Whatever you’re good at, whether it be organisation or leadership or analytics, try your best to draw on those skills within your current role to really showcase what you do well. And not just in your role, look at other roles such as championing or volunteering to provide additional opportunities to really highlight what you are good at. This may then give you the chance to consider where you have improvements to make and think about how that can be achieved through shadowing, mentoring or further education / courses. There are so many opportunities at First Central to shine a light on our talents or improve our weaknesses. Take them!
Discussions with Chris B
Please tell me about the training when you first joined?
3 responses
in Career Tips·Tuesday, May 9, 2023
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views