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Chris B.

Customer Claims Manager

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Customer and Operations

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Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.

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Career path

Customer Claims Manager

First Central

Started 02/2016 to Present

Systems Thinking Claims Team Manager

First Central

From 06/1998 to 01/2016

Company

What do you like about your job and the company?

I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.

Greatest achievements

Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.

Other insiders

Joe M

Leadership Development Business Partner

Top Insider Advice

My advice would be to grow and develop with the business and don’t box yourself in with one particular career route in mind as other career paths can open up.

Adam W

Product Manager

Top Insider Advice

It sounds obvious, but sometimes it can be easy to perform the actions required for your role in a way that doesn’t best amplify your strengths. Be acutely aware of your own strengths and play to them, putting together a development plan for areas of improvement. I’d recommend developing your strengths too. Just because you’re naturally good at something doesn’t mean you should rest on your laurels. Have a mindset of wanting to move from the top 10% to top 1%. Always welcome feedback too whether it’s positive or constructive. Don’t take constructive feedback negatively, to be imperfect is to be human. We all have areas we can improve on.

Oyinda O

Head of Operational Excellence Development

Top Insider Advice

Often people have limitations set by others or sometimes even by themselves that stop them from progressing to that next level both in life and in their career. Self-belief is one of the key stepping stones to building confidence in yourself and your abilities. Imposter syndrome is something most people who enjoy varying levels of success have dealt with at some point or another in their careers. It is important to recognise that this can manifest in many forms, such as doubts about your skill level, not applying for that role even when you meet the requirements or generally not going for the things you want. Once you see that happening, you can start to take the necessary steps to overcome the negative self-talk. Start to engage with people who’ve achieved the type of career success you’re looking for. Surround yourself with positive people who encourage and believe in your success. Apply for that role! You never know what could happen

Discussions with Chris B
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
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Picture of James
3 responses
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views
Why did you choose this company?
Tuesday, November 14, 2023
1 response
13 views