Insider profil
Keen to receive questions about
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Career path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
Aviva Insurance
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Oyinda O
Head of Operational Excellence Development
Top Insider Advice
Often people have limitations set by others or sometimes even by themselves that stop them from progressing to that next level both in life and in their career. Self-belief is one of the key stepping stones to building confidence in yourself and your abilities. Imposter syndrome is something most people who enjoy varying levels of success have dealt with at some point or another in their careers. It is important to recognise that this can manifest in many forms, such as doubts about your skill level, not applying for that role even when you meet the requirements or generally not going for the things you want. Once you see that happening, you can start to take the necessary steps to overcome the negative self-talk. Start to engage with people who’ve achieved the type of career success you’re looking for. Surround yourself with positive people who encourage and believe in your success. Apply for that role! You never know what could happen
Paul F
Director of Data and Analytics
Top Insider Advice
My career experience causes me to provide the following advice, which is relevant for opportunities here at First Central: • Build credibility by doing what you say you will • Team spirit trumps all • Seek to understand and don’t judge a book by its cover • Give people space; micro-management is a killer • Be relentless in seeking to understand yourself • Coaching and mentoring are transformational and are amazing gifts you can give to others • Take risks and be brave • Be human, be vulnerable, show emotion to make yourself accessible
Ali C
Top Insider Advice
Volunteering in Employee Resource Groups (ERGs) and Climate / Social Rights Groups can be an excellent way to get exposure to ESG and set yourself up for future career opportunities. Not only does it give you a chance to learn more about the issues at hand and the various approaches being taken to tackle them, but it also allows you to develop key skills such as leadership, project management, and communication - all of which are highly valued in the ESG space. By getting involved in ERGs and social groups, you can gain a deeper understanding of the importance of diversity, equity, and inclusion, and how it intersects with ESG. You can also learn about the various ways in which companies are approaching sustainability, social responsibility, and governance, and gain valuable insights into how these approaches impact business performance and reputation. But perhaps most importantly, volunteering in ERGs and social groups is a great way to build connections and expand your network in the ESG space. By working alongside like-minded individuals who are passionate about creating a better world, you can forge relationships that may lead to future career opportunities or collaborations.