Insider profil

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Chris B.

Customer Claims Manager

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Customer and Operations

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Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
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Career path

Customer Claims Manager

First Central

Started 02/2016 to Present

Systems Thinking Claims Team Manager

Aviva Insurance

From 06/1998 to 01/2016

Company

What do you like about your job and the company?

I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.

Greatest achievements

Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
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Top Insider Advice

Going above and beyond in your career can be a game changer. It’s not just about meeting expectations, it’s about exceeding them consistently. When moving to the Test Engineering team I had a lot to learn instantly and a few things that I could pick up once I got more confident in the role. To be more efficient I wanted to make sure I could do the more complex parts of the role so I taught myself how to do database searches and automation testing using Selenium in my own time. Going the extra mile not only showcases your dedication but also your commitment to the department and company. Going above and beyond can set you apart and open doors to new and exciting possibilities.

Parisa M

Risk & Compliance Governance Manager

Top Insider Advice

Whatever you’re good at, whether it be organisation or leadership or analytics, try your best to draw on those skills within your current role to really showcase what you do well. And not just in your role, look at other roles such as championing or volunteering to provide additional opportunities to really highlight what you are good at. This may then give you the chance to consider where you have improvements to make and think about how that can be achieved through shadowing, mentoring or further education / courses. There are so many opportunities at First Central to shine a light on our talents or improve our weaknesses. Take them!

Julia B

Senior Reward Analyst

Top Insider Advice

Don’t feel trapped within a certain career route. Think about the skills you have and see if you can use them in a different role. Find a company to work for that has an open, fair and equitable pay structure. If you need to take a step back and focus on your family that’s okay too. I’ve been able to return to a career at a later stage. Look for a company that invests in everyone regardless of their age/personal circumstances and will support your career post kids. Get as much work experience as possible, (and encourage your kids to get some too), and try different projects/experiences within your role so you have something for your CV.
Discussions with Chris B
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
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3 responses
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views
Why did you choose this company?
Tuesday, November 14, 2023
1 response
13 views