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Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Career path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
Aviva Insurance
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Ali C
Top Insider Advice
Volunteering in Employee Resource Groups (ERGs) and Climate / Social Rights Groups can be an excellent way to get exposure to ESG and set yourself up for future career opportunities. Not only does it give you a chance to learn more about the issues at hand and the various approaches being taken to tackle them, but it also allows you to develop key skills such as leadership, project management, and communication - all of which are highly valued in the ESG space. By getting involved in ERGs and social groups, you can gain a deeper understanding of the importance of diversity, equity, and inclusion, and how it intersects with ESG. You can also learn about the various ways in which companies are approaching sustainability, social responsibility, and governance, and gain valuable insights into how these approaches impact business performance and reputation. But perhaps most importantly, volunteering in ERGs and social groups is a great way to build connections and expand your network in the ESG space. By working alongside like-minded individuals who are passionate about creating a better world, you can forge relationships that may lead to future career opportunities or collaborations.
Becky H
Finance Change Lead
Top Insider Advice
Had I not taken on a secondment I don’t think I would have found a role that I’m able to excel in and enjoy. This was a change to what I was used to as I’d never been part of a project team before. There were ups and downs but through my willingness to learn and put in effort I have found my niche and even now I don’t stop learning and understanding processes I may not have had exposure to in the past.
Alana R
Top Insider Advice
Throughout my career I’ve been on a learning journey regarding how I communicate. When I first started out, I was very shy and found it difficult to communicate confidently. I’d be nervous sending an email to someone I’d never met and spend hours over-analysing the content to make sure it was ‘perfect’ before sending it. As I sent more and more emails, met more people, and put myself out there for presentations, I grew in confidence but I still had a lot to learn. I’d often go into the specifics of everything and give people information overload because I was worried about missing something important. I got a lot of feedback around this and was regularly asked to “keep it high-level”. I really had to work at this, and I needed to get help from peers, mentors, managers and external research to understand what this meant, when it mattered and how to be effective at a higher level of detail. With years of practice, I am now much better at communicating and that’s helped me progress into a leadership position. This is just one example of me learning a skill which I thought was impossible. If I can do it, so can you!