Insider profil
Keen to receive questions about
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Career path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
First Central
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Joe M
Leadership Development Business Partner
Top Insider Advice
My advice would be to grow and develop with the business and don’t box yourself in with one particular career route in mind as other career paths can open up.
Adam W
Product Manager
Top Insider Advice
It sounds obvious, but sometimes it can be easy to perform the actions required for your role in a way that doesn’t best amplify your strengths. Be acutely aware of your own strengths and play to them, putting together a development plan for areas of improvement. I’d recommend developing your strengths too. Just because you’re naturally good at something doesn’t mean you should rest on your laurels. Have a mindset of wanting to move from the top 10% to top 1%. Always welcome feedback too whether it’s positive or constructive. Don’t take constructive feedback negatively, to be imperfect is to be human. We all have areas we can improve on.
Oyinda O
Head of Operational Excellence Development
Top Insider Advice
Often people have limitations set by others or sometimes even by themselves that stop them from progressing to that next level both in life and in their career. Self-belief is one of the key stepping stones to building confidence in yourself and your abilities. Imposter syndrome is something most people who enjoy varying levels of success have dealt with at some point or another in their careers. It is important to recognise that this can manifest in many forms, such as doubts about your skill level, not applying for that role even when you meet the requirements or generally not going for the things you want. Once you see that happening, you can start to take the necessary steps to overcome the negative self-talk. Start to engage with people who’ve achieved the type of career success you’re looking for. Surround yourself with positive people who encourage and believe in your success. Apply for that role! You never know what could happen