Insider profil

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Chris B.

Customer Claims Manager

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Customer and Operations

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Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.

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Career path

Customer Claims Manager

First Central

Started 02/2016 to Present

Systems Thinking Claims Team Manager

Aviva Insurance

From 06/1998 to 01/2016

Company

What do you like about your job and the company?

I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.

Greatest achievements

Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.

Other insiders

Joe M

Leadership Development Business Partner

Top Insider Advice

My advice would be to grow and develop with the business and don’t box yourself in with one particular career route in mind as other career paths can open up.

Luke P

Test Engineer

Top Insider Advice

Going above and beyond in your career can be a game changer. It’s not just about meeting expectations, it’s about exceeding them consistently. When moving to the Test Engineering team I had a lot to learn instantly and a few things that I could pick up once I got more confident in the role. To be more efficient I wanted to make sure I could do the more complex parts of the role so I taught myself how to do database searches and automation testing using Selenium in my own time. Going the extra mile not only showcases your dedication but also your commitment to the department and company. Going above and beyond can set you apart and open doors to new and exciting possibilities.

James D

Fraud Team Leader

Top Insider Advice

The army taught me a lot about personal values and it’s something I always look back to. Apply them into everything you do and you’ll go far. Make it clear where you want to get to in the future and take opportunities to learn and grow to get there. Always reach out to people as you never know where this will take you. Most importantly, do things outside your comfort zone regularly and what was previously daunting or hard will become easy!

Discussions with Chris B
Please tell me about the training when you first joined?
in Career Tips·mardi, mai 9, 2023
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3 responses
121 views
Can you give me some tips on what the company values?
in Career Tips·mardi, juillet 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·mardi, août 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·mardi, octobre 3, 2023
1 response
16 views
Why did you choose this company?
mardi, novembre 14, 2023
1 response
13 views