Insider profil

Picture of Chris B

Chris B.

Customer Claims Manager

Ask me a question
Customer and Operations

Keen to receive questions about

Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Read more advice

Career path

Customer Claims Manager

First Central

Started 02/2016 to Present

Systems Thinking Claims Team Manager

Aviva Insurance

From 06/1998 to 01/2016

Company

What do you like about your job and the company?

I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.

Greatest achievements

Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Other insiders

Maria S

L&D Director

Top Insider Advice

Development never stops so own it; be the driver of your own skills development. Take time to build relationships and networks. Be brave to use your voice. No question is a stupid question so speak up if you need to ask or want to understand. Stay curious: everyone is human regardless of their level. People are always on hand to help so be confident to ask for it! Culture is key and great teams make great things happen!

Kerry D

Head of Home Underwriting

Top Insider Advice

Be open to change and grab opportunities that come your way to help you grow and develop yourself. Always have a growth mindset and don’t close down opportunities because you’re afraid that you can’t meet the challenge. Pushing yourself outside your usual skill set will help increase your confidence and show you what you’re capable of.

Adam W

Product Manager

Top Insider Advice

It sounds obvious, but sometimes it can be easy to perform the actions required for your role in a way that doesn’t best amplify your strengths. Be acutely aware of your own strengths and play to them, putting together a development plan for areas of improvement. I’d recommend developing your strengths too. Just because you’re naturally good at something doesn’t mean you should rest on your laurels. Have a mindset of wanting to move from the top 10% to top 1%. Always welcome feedback too whether it’s positive or constructive. Don’t take constructive feedback negatively, to be imperfect is to be human. We all have areas we can improve on.
Discussions with Chris B
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
Picture of James
Picture of Jacob
3 responses
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views
Why did you choose this company?
Tuesday, November 14, 2023
1 response
13 views