Insider profil
Customer and Operations
Keen to receive questions about
Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Read more adviceCareer path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
Aviva Insurance
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Other insiders
Lauren M
Top Insider Advice
If you’re applying for an Early Careers role such as a Graduate or Apprentice scheme, hiring managers won’t expect you to have a whole host of work experience to draw upon. They will, however, be looking to understand what kind of person you are, what skills you have, and what makes you tick! So don’t be afraid to talk about the sports team you play for or manage at the weekend, the examinations you’ve racked up for playing a musical instrument, your involvement in a community group or your passion for learning foreign languages!
Adam W
Product Manager
Top Insider Advice
It sounds obvious, but sometimes it can be easy to perform the actions required for your role in a way that doesn’t best amplify your strengths. Be acutely aware of your own strengths and play to them, putting together a development plan for areas of improvement. I’d recommend developing your strengths too. Just because you’re naturally good at something doesn’t mean you should rest on your laurels. Have a mindset of wanting to move from the top 10% to top 1%.
Always welcome feedback too whether it’s positive or constructive. Don’t take constructive feedback negatively, to be imperfect is to be human. We all have areas we can improve on.
Parisa M
Risk & Compliance Governance Manager
Top Insider Advice
Whatever you’re good at, whether it be organisation or leadership or analytics, try your best to draw on those skills within your current role to really showcase what you do well. And not just in your role, look at other roles such as championing or volunteering to provide additional opportunities to really highlight what you are good at. This may then give you the chance to consider where you have improvements to make and think about how that can be achieved through shadowing, mentoring or further education / courses. There are so many opportunities at First Central to shine a light on our talents or improve our weaknesses. Take them!
Discussions with Chris B
Please tell me about the training when you first joined?
3 responses
in Career Tips·Tuesday, May 9, 2023
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views