Insider profil
Keen to receive questions about
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Career path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
First Central
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Marco D
Operational Excellence Deployment Manager
Top Insider Advice
I am a strong believer that opportunities are there for people if they have the work ethic and desire to seek them out. Having not gone to university, I chose to get my foot in the door of a company and seek out opportunities for careers once I was there. My advice is to research various roles within a company and find a few that interest you. Reach out to colleagues who do that role and find out what skills and experience are required and put yourself forward for opportunities to stretch yourself. Additionally, look for colleagues who are in senior roles and present themselves in a way that aligns with your values and ask them for advice!
Julia B
Senior Reward Analyst
Top Insider Advice
Don’t feel trapped within a certain career route. Think about the skills you have and see if you can use them in a different role. Find a company to work for that has an open, fair and equitable pay structure. If you need to take a step back and focus on your family that’s okay too. I’ve been able to return to a career at a later stage. Look for a company that invests in everyone regardless of their age/personal circumstances and will support your career post kids. Get as much work experience as possible, (and encourage your kids to get some too), and try different projects/experiences within your role so you have something for your CV.
Joe M
Leadership Development Business Partner
Top Insider Advice
My advice would be to grow and develop with the business and don’t box yourself in with one particular career route in mind as other career paths can open up.