Insider profil
Customer and Operations
Keen to receive questions about
Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us
Top Insider Advice
I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.
Read more adviceCareer path
Customer Claims Manager
First Central
Started 02/2016 to PresentSystems Thinking Claims Team Manager
Aviva Insurance
From 06/1998 to 01/2016Company
What do you like about your job and the company?
I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.
Greatest achievements
Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.
Other insiders
Ali C
Top Insider Advice
Volunteering in Employee Resource Groups (ERGs) and Climate / Social Rights Groups can be an excellent way to get exposure to ESG and set yourself up for future career opportunities. Not only does it give you a chance to learn more about the issues at hand and the various approaches being taken to tackle them, but it also allows you to develop key skills such as leadership, project management, and communication - all of which are highly valued in the ESG space.
By getting involved in ERGs and social groups, you can gain a deeper understanding of the importance of diversity, equity, and inclusion, and how it intersects with ESG. You can also learn about the various ways in which companies are approaching sustainability, social responsibility, and governance, and gain valuable insights into how these approaches impact business performance and reputation.
But perhaps most importantly, volunteering in ERGs and social groups is a great way to build connections and expand your network in the ESG space. By working alongside like-minded individuals who are passionate about creating a better world, you can forge relationships that may lead to future career opportunities or collaborations.
Luke P
Value Stream Business Analyst
Top Insider Advice
Going above and beyond in your career can be a game changer. It’s not just about meeting expectations, it’s about exceeding them consistently. When moving to the Test Engineering team I had a lot to learn instantly and a few things that I could pick up once I got more confident in the role. To be more efficient I wanted to make sure I could do the more complex parts of the role so I taught myself how to do database searches and automation testing using Selenium in my own time. Going the extra mile not only showcases your dedication but also your commitment to the department and company. Going above and beyond can set you apart and open doors to new and exciting possibilities.
Jemma R
Talent Manager
Top Insider Advice
I have rarely asked for or applied for promotions during my career, generally feeling I was happy where I was and not wanting loads more responsibility, especially since I lost my 21-month-old daughter in 2015. I wanted to come to work, enjoy it and then go home without any added pressures (plus I hate being interviewed!) I think I have naturally progressed and become involved in other things, specifically over the past 10 years. I’ve done it by working hard, being loyal and putting effort into everything I do.
I’ve been lucky that my managers have always recognised my potential and pushed me to progress myself and my career. It’s definitely helped when working for the same company for a number of years! I could probably have progressed a bit quicker if I had pushed for it, but that’s not me and that’s ok. You don’t have to be pushy to get where you want to be; it might just take a little longer.
Discussions with Chris B
Please tell me about the training when you first joined?
3 responses
in Career Tips·Tuesday, May 9, 2023
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views