Insider profil

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Chris B.

Customer Claims Manager

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Customer and Operations

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Everyday LifeOpen RolesOur CulturePeople & DiversityRoleWhy usWork & Life with Us

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.

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Career path

Customer Claims Manager

First Central

Started 02/2016 to Present

Systems Thinking Claims Team Manager

Aviva Insurance

From 06/1998 to 01/2016

Company

What do you like about your job and the company?

I particularly enjoy Continuous Improvement; it’s essential. I have exposure to several methodologies and manage a team specifically to deliver the right culture in the Customer Claims Department, supporting data-led conversations and improvements.

Greatest achievements

Following my successful appointment to the role, a national announcement landed advising people to go home and isolate. Being involved in the facilitation of working from home and systematically working through the complex logistics of setting up users to operate from home with no requirement to furlough.

Other insiders

Lauren C

Culture Lead

Top Insider Advice

I’m a natural introvert and I don’t think anyone in my personal life would describe me as outgoing or confident! But, I’ve found in my career so far that the occasions where I’ve been brave - whether that’s deciding to move away from HR (even though I studied a Masters in the topic!) or saying yes to presenting in front of a crowd of senior leaders - have been the times where I’ve grown and developed the most. I’m at a point in my career where I’m eager to grow and progress, so being brave is something I try to make a conscious effort to do. It can be scary to say yes to things you might usually shy away from but, by getting more practice and exposure to these things, over time they naturally begin to feel a bit easier. Even if things don’t always go to plan, it’s all part of the journey.

Maria S

L&D Director

Top Insider Advice

Development never stops so own it; be the driver of your own skills development. Take time to build relationships and networks. Be brave to use your voice. No question is a stupid question so speak up if you need to ask or want to understand. Stay curious: everyone is human regardless of their level. People are always on hand to help so be confident to ask for it! Culture is key and great teams make great things happen!

Marco D

Operational Excellence Deployment Manager

Top Insider Advice

I am a strong believer that opportunities are there for people if they have the work ethic and desire to seek them out. Having not gone to university, I chose to get my foot in the door of a company and seek out opportunities for careers once I was there. My advice is to research various roles within a company and find a few that interest you. Reach out to colleagues who do that role and find out what skills and experience are required and put yourself forward for opportunities to stretch yourself. Additionally, look for colleagues who are in senior roles and present themselves in a way that aligns with your values and ask them for advice!

Discussions with Chris B
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
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Picture of James
3 responses
121 views
Can you give me some tips on what the company values?
in Career Tips·Tuesday, July 18, 2023
0 responses
28 views
Have you ever had an unsuccessful project and what did you learn?
in Career Tips·Tuesday, August 29, 2023
1 response
14 views
Describe some of the perks of working here?
in Career Tips·Tuesday, October 3, 2023
1 response
16 views
Why did you choose this company?
Tuesday, November 14, 2023
1 response
13 views