Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.

Often people have limitations set by others or sometimes even by themselves that stop them from progressing to that next level both in life and in their career. Self-belief is one of the key stepping stones to building confidence in yourself and your abilities. Imposter syndrome is something most people who enjoy varying levels of success have dealt with at some point or another in their careers. It is important to recognise that this can manifest in many forms, such as doubts about your skill level, not applying for that role even when you meet the requirements or generally not going for the things you want. Once you see that happening, you can start to take the necessary steps to overcome the negative self-talk. Start to engage with people who’ve achieved the type of career success you’re looking for. Surround yourself with positive people who encourage and believe in your success. Apply for that role! You never know what could happen