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Jacob H.

Performance Analyst

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Top Insider Advice

Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!

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Career path

Performance Analyst

First Central

Started 09/2023 to Present

Claims Customer Team Leader

First Central

From 06/2022 to 10/2023

Senior Fraud Analyst

First Central

From 08/2021 to 05/2022

Company

What do you like about your job and the company?

I love that I’m given the freedom to proactively approach any potential issues and am empowered to create a solution. Working with several different business areas, I can reach out and speak to many different people within the organisation, which helps me to understand the problems they may face. This gives me the motivation to stay on top of my game, researching new ways to review data sets, as well as fresh approaches for resolving issues.

Greatest achievements

Shortly before moving to my current role, I was able to organise a charity ‘Deal or No Deal’ themed raffle. Colleagues were able to buy tickets for mystery boxes that had hidden prizes. This raffle was a massive step for me as having to sell tickets, secure prizes and host the raffle draw in front of over 200 people was as far outside my comfort zone as I’ve ever been! Thankfully, we were able to rely on the generosity of our local businesses, as well as our own Exec team, who donated various prizes, including vouchers, spirits and even Airpod Pros! The team raised a staggering £2k, which the business then matched as it was for our chosen charity, Chestnut Tree House. I love that I can make a difference both inside and outside the business.

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Top Insider Advice

Be open to change and grab opportunities that come your way to help you grow and develop yourself. Always have a growth mindset and don’t close down opportunities because you’re afraid that you can’t meet the challenge. Pushing yourself outside your usual skill set will help increase your confidence and show you what you’re capable of.

Jemma R

Talent Manager

Top Insider Advice

I have rarely asked for or applied for promotions during my career, generally feeling I was happy where I was and not wanting loads more responsibility, especially since I lost my 21-month-old daughter in 2015. I wanted to come to work, enjoy it and then go home without any added pressures (plus I hate being interviewed!) I think I have naturally progressed and become involved in other things, specifically over the past 10 years. I’ve done it by working hard, being loyal and putting effort into everything I do. I’ve been lucky that my managers have always recognised my potential and pushed me to progress myself and my career. It’s definitely helped when working for the same company for a number of years! I could probably have progressed a bit quicker if I had pushed for it, but that’s not me and that’s ok. You don’t have to be pushy to get where you want to be; it might just take a little longer.

Angela W

Policy Review Specialist

Top Insider Advice

They often outweigh the negatives but get overlooked. Is a bad day really a bad day? Weigh it up and look for the positives. You’ll probably find it wasn’t so bad after all.

Discussions with Jacob H
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
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3 responses
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Tell me about the most rewarding part of your job?
in Career Tips·Wednesday, March 29, 2023
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3 responses
145 views
What is the interview process like?
in Career Tips·Friday, April 28, 2023
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1 response
122 views
What is the work-life balance like in your role?
in Career Tips·Thursday, October 5, 2023
1 response
37 views
Describe some challenges that you face in your current role?
in Career Tips·Tuesday, December 5, 2023
1 response
13 views