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Jacob H.

Performance Analyst

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Customer and Operations

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Top Insider Advice

Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!

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Career path

Performance Analyst

First Central

Started 09/2023 to Present

Claims Customer Team Leader

First Central

From 06/2022 to 10/2023

Senior Fraud Analyst

First Central

From 08/2021 to 05/2022

Company

What do you like about your job and the company?

I love that I’m given the freedom to proactively approach any potential issues and am empowered to create a solution. Working with several different business areas, I can reach out and speak to many different people within the organisation, which helps me to understand the problems they may face. This gives me the motivation to stay on top of my game, researching new ways to review data sets, as well as fresh approaches for resolving issues.

Greatest achievements

Shortly before moving to my current role, I was able to organise a charity ‘Deal or No Deal’ themed raffle. Colleagues were able to buy tickets for mystery boxes that had hidden prizes. This raffle was a massive step for me as having to sell tickets, secure prizes and host the raffle draw in front of over 200 people was as far outside my comfort zone as I’ve ever been! Thankfully, we were able to rely on the generosity of our local businesses, as well as our own Exec team, who donated various prizes, including vouchers, spirits and even Airpod Pros! The team raised a staggering £2k, which the business then matched as it was for our chosen charity, Chestnut Tree House. I love that I can make a difference both inside and outside the business.

Other insiders

Joe M

Leadership Development Business Partner

Top Insider Advice

My advice would be to grow and develop with the business and don’t box yourself in with one particular career route in mind as other career paths can open up.

Lauren H

Senior Wellbeing & Engagement Executive

Top Insider Advice

I’m a natural introvert and I don’t think anyone in my personal life would describe me as outgoing or confident! But, I’ve found in my career so far that the occasions where I’ve been brave - whether that’s deciding to move away from HR (even though I studied a Masters in the topic!) or saying yes to presenting in front of a crowd of senior leaders - have been the times where I’ve grown and developed the most. I’m at a point in my career where I’m eager to grow and progress, so being brave is something I try to make a conscious effort to do. It can be scary to say yes to things you might usually shy away from but, by getting more practice and exposure to these things, over time they naturally begin to feel a bit easier. Even if things don’t always go to plan, it’s all part of the journey.

Chris B

Customer Claims Manager

Top Insider Advice

I really enjoy change delivery, developing ideas and simplifying processes in my role. ‘Find a role that supports your interests and develops your skills’, it provides longevity in the role, gives a sense of achievement and, overall, you’ll get enjoyment from the work you do.

Discussions with Jacob H
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
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3 responses
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Tell me about the most rewarding part of your job?
in Career Tips·Wednesday, March 29, 2023
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3 responses
145 views
What is the interview process like?
in Career Tips·Friday, April 28, 2023
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1 response
122 views
What is the work-life balance like in your role?
in Career Tips·Thursday, October 5, 2023
1 response
37 views
Describe some challenges that you face in your current role?
in Career Tips·Tuesday, December 5, 2023
1 response
13 views