Insider profil
Keen to receive questions about
Top Insider Advice
Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!
Career path
Performance Analyst
First Central
Started 09/2023 to PresentClaims Customer Team Leader
First Central
From 06/2022 to 10/2023Senior Fraud Analyst
First Central
From 08/2021 to 05/2022Company
What do you like about your job and the company?
I love that I’m given the freedom to proactively approach any potential issues and am empowered to create a solution. Working with several different business areas, I can reach out and speak to many different people within the organisation, which helps me to understand the problems they may face. This gives me the motivation to stay on top of my game, researching new ways to review data sets, as well as fresh approaches for resolving issues.
Greatest achievements
Shortly before moving to my current role, I was able to organise a charity ‘Deal or No Deal’ themed raffle. Colleagues were able to buy tickets for mystery boxes that had hidden prizes. This raffle was a massive step for me as having to sell tickets, secure prizes and host the raffle draw in front of over 200 people was as far outside my comfort zone as I’ve ever been! Thankfully, we were able to rely on the generosity of our local businesses, as well as our own Exec team, who donated various prizes, including vouchers, spirits and even Airpod Pros! The team raised a staggering £2k, which the business then matched as it was for our chosen charity, Chestnut Tree House. I love that I can make a difference both inside and outside the business.
Paul F
Director of Data and Analytics
Top Insider Advice
My career experience causes me to provide the following advice, which is relevant for opportunities here at First Central: • Build credibility by doing what you say you will • Team spirit trumps all • Seek to understand and don’t judge a book by its cover • Give people space; micro-management is a killer • Be relentless in seeking to understand yourself • Coaching and mentoring are transformational and are amazing gifts you can give to others • Take risks and be brave • Be human, be vulnerable, show emotion to make yourself accessible
Becky H
Finance Change Lead
Top Insider Advice
Had I not taken on a secondment I don’t think I would have found a role that I’m able to excel in and enjoy. This was a change to what I was used to as I’d never been part of a project team before. There were ups and downs but through my willingness to learn and put in effort I have found my niche and even now I don’t stop learning and understanding processes I may not have had exposure to in the past.
Adam W
Product Manager
Top Insider Advice
It sounds obvious, but sometimes it can be easy to perform the actions required for your role in a way that doesn’t best amplify your strengths. Be acutely aware of your own strengths and play to them, putting together a development plan for areas of improvement. I’d recommend developing your strengths too. Just because you’re naturally good at something doesn’t mean you should rest on your laurels. Have a mindset of wanting to move from the top 10% to top 1%. Always welcome feedback too whether it’s positive or constructive. Don’t take constructive feedback negatively, to be imperfect is to be human. We all have areas we can improve on.
