Insider profil
Keen to receive questions about
Top Insider Advice
Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!
Career path
Performance Analyst
First Central
Started 09/2023 to PresentClaims Customer Team Leader
First Central
From 06/2022 to 10/2023Senior Fraud Analyst
First Central
From 08/2021 to 05/2022Company
What do you like about your job and the company?
I love that I’m given the freedom to proactively approach any potential issues and am empowered to create a solution. Working with several different business areas, I can reach out and speak to many different people within the organisation, which helps me to understand the problems they may face. This gives me the motivation to stay on top of my game, researching new ways to review data sets, as well as fresh approaches for resolving issues.
Greatest achievements
Shortly before moving to my current role, I was able to organise a charity ‘Deal or No Deal’ themed raffle. Colleagues were able to buy tickets for mystery boxes that had hidden prizes. This raffle was a massive step for me as having to sell tickets, secure prizes and host the raffle draw in front of over 200 people was as far outside my comfort zone as I’ve ever been! Thankfully, we were able to rely on the generosity of our local businesses, as well as our own Exec team, who donated various prizes, including vouchers, spirits and even Airpod Pros! The team raised a staggering £2k, which the business then matched as it was for our chosen charity, Chestnut Tree House. I love that I can make a difference both inside and outside the business.
Lauren M
Top Insider Advice
If you’re applying for an Early Careers role such as a Graduate or Apprentice scheme, hiring managers won’t expect you to have a whole host of work experience to draw upon. They will, however, be looking to understand what kind of person you are, what skills you have, and what makes you tick! So don’t be afraid to talk about the sports team you play for or manage at the weekend, the examinations you’ve racked up for playing a musical instrument, your involvement in a community group or your passion for learning foreign languages!
Parisa M
Risk & Compliance Governance Manager
Top Insider Advice
Whatever you’re good at, whether it be organisation or leadership or analytics, try your best to draw on those skills within your current role to really showcase what you do well. And not just in your role, look at other roles such as championing or volunteering to provide additional opportunities to really highlight what you are good at. This may then give you the chance to consider where you have improvements to make and think about how that can be achieved through shadowing, mentoring or further education / courses. There are so many opportunities at First Central to shine a light on our talents or improve our weaknesses. Take them!
Ali C
Top Insider Advice
Volunteering in Employee Resource Groups (ERGs) and Climate / Social Rights Groups can be an excellent way to get exposure to ESG and set yourself up for future career opportunities. Not only does it give you a chance to learn more about the issues at hand and the various approaches being taken to tackle them, but it also allows you to develop key skills such as leadership, project management, and communication - all of which are highly valued in the ESG space. By getting involved in ERGs and social groups, you can gain a deeper understanding of the importance of diversity, equity, and inclusion, and how it intersects with ESG. You can also learn about the various ways in which companies are approaching sustainability, social responsibility, and governance, and gain valuable insights into how these approaches impact business performance and reputation. But perhaps most importantly, volunteering in ERGs and social groups is a great way to build connections and expand your network in the ESG space. By working alongside like-minded individuals who are passionate about creating a better world, you can forge relationships that may lead to future career opportunities or collaborations.