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James D.

Fraud Team Leader

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Top Insider Advice

The army taught me a lot about personal values and it’s something I always look back to. Apply them into everything you do and you’ll go far. Make it clear where you want to get to in the future and take opportunities to learn and grow to get there. Always reach out to people as you never know where this will take you. Most importantly, do things outside your comfort zone regularly and what was previously daunting or hard will become easy!

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Career path

Fraud Team Leader

First Central

Started 05/2021 to Present

Combat Medical Technician

British Army

From 03/2011 to 04/2018

Company

What do you like about your job and the company?

I have the pleasure of interviewing potential colleagues. It’s amazing to meet someone at interview stage then, fast forward a year, seeing them pass probation and move through the levels. Growing as individuals and employees, learning skills and progressing through their own careers. It’s amazing to be part of that journey to help mentor and guide them.

Greatest achievements

This is a huge achievement I’ve always been proud of. I was a lead medic in a team based in Moyamba, Sierra Leone, treating Ebola patients alongside providing clinical support to locals. This was one of my first experiences in a leadership role and I learnt so much from the six months I spent there. It was an extremely challenging operation, however one that will stand out forever because I grew so much during this period. It was here I realised just how important teamwork is in a lot of the work we do and that’s something I’ll always take away from this experience.

Other insiders

Joe M

Leadership Development Business Partner

Top Insider Advice

My advice would be to grow and develop with the business and don’t box yourself in with one particular career route in mind as other career paths can open up.

Julia B

Senior Reward Analyst

Top Insider Advice

Don’t feel trapped within a certain career route. Think about the skills you have and see if you can use them in a different role. Find a company to work for that has an open, fair and equitable pay structure. If you need to take a step back and focus on your family that’s okay too. I’ve been able to return to a career at a later stage. Look for a company that invests in everyone regardless of their age/personal circumstances and will support your career post kids. Get as much work experience as possible, (and encourage your kids to get some too), and try different projects/experiences within your role so you have something for your CV.

Jacob H

Performance Analyst

Top Insider Advice

Ever since I started as a handler, I’ve constantly pushed for positive change, working with different business areas throughout my tenure and learning from each experience. When I think back to my application to become a Performance Analyst, I was lucky I could pull experiences from my time as a handler and team leader. However, they weren't all huge changes to processes or massive improvements to performance. Nothing is too small; as long as you’re tenacious, inquisitive and excited by continuous improvement, you're already halfway there!

Discussions with James D
Please tell me about the training when you first joined?
in Career Tips·Tuesday, May 9, 2023
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3 responses
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Can you share details of one of your achievements since you joined?
in Career Tips·Wednesday, October 4, 2023
1 response
21 views
What has been your experience of flexible working?
in Career Tips·Tuesday, August 8, 2023
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2 responses
35 views
How is this company different to your expectations before joining?
in Career Tips·Tuesday, November 28, 2023
1 response
30 views
Why did you choose this company?
in Career Tips·Tuesday, January 9, 2024
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3 responses
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